Bluegreen Getaways - The Booking

In the near future, Mark and I have some time off.  Mark, being amazing and and enabler, thought it would be a great idea to head on down to Disney for a few days, especially since we signed up for those two nights at the Fountians via Bluegreen Getaways.  He called them today.  Let's just say that things didn't go as expected.

Let me remind you what we were told we would be receiving:

• 2 nights at the Fountains, located in Orlando
• $75 in Visa gift cards
• An additional $25 in Visa gift cards for booking before January 8th
• An additional $50 in Visa gift cards for visiting prior to the end of February
• An additional 2 nights for only $100 

Let me tell you what Mark was told we were getting:

• 2 nights at the Holiday Inn Express (Ability to upgrade to the Fountains for an additional charge)
• $75 in Tanger gift cards
• An additional 2 nights for only $399 (Price for extra nights if we upgraded to the Fountain)

Now, I do hope you see where we have a problem.  Needless to say, Mark was furious.  I missed most of his rage, as I was at work when he called.  Apparently, the people that initially signed us up were less than honest.  I suppose there could have just been omission.  At no point in time did they tell us we would be staying at a Holiday Inn Express.  As a matter of fact, they said that the 2 hour time-share presentation is usually scheduled on the second day to allow the guests time to settle in and get to know the resort.

With Mark's anger level rising, he finally asked to be transferred to a supervisor.  If I understand it correctly, this happened multiple times.  He was on the phone for over an hour and a half before they finally said someone would call him back.  After the service he had received, he didn't actually expect anyone to call him.

A couple hours later, the phone rang.  A very helpful woman listened to Mark's concerns and did what she could to help.  She offered to get us two nights at the Fountains, but if we want to extend the stay two more nights, it will cost the $399.  She also agreed to change the Tanger gift cards over to Visa gift cards, which is appreciated.  Overall, she was very helpful.  Unfortunately, she is unable to do for us what the original salesperson promised.  She did offer to refund $75 of our original $99 purchase fee.  Because we received a $25 gift card, she is unable to refund all of it.  She is keeping it open, so we can request a refund in the future.

Currently, Mark has called and left her another message, stating that we have more questions.  We still don't know what we're going to do, but I do know that the supervisor we spoke to went a long way towards fixing things.  I can't in good conscience recommend anything to do with Bluegreen Getaways at this point.  I can commend her customer service though.  She had to deal with a truly angry Mark, which is a rare beast, indeed.